First and foremost, because of our values.
Choosing Image & Son is above all choosing to enjoy total piece of mind while watching your event come to life. It is also partnering with the team responsible for Image & Son’s string of successes since 1981.
Each product offered was carefully selected for its own very specific purpose. At Image & Son, we are committed to ensuring that every product we recommend – be it a purchase, a rental or destined for a particular event – is the one best-suited to your wishes and needs.
We acquire all of our products, whether they are NEW, USED or DEMOs, from reputable suppliers that provide top-quality merchandise which meets our every expectation.
New: We apply the manufacturer’s warranty.
Used/Demo: A 30-day warranty is offered, given that these products were either used during our events or rented to clients.
Purchases: Purchased products can be shipped to you by ground, with a carrier such as Purolator, UPS, etc. Note that applicable shipping charges will be billed, depending on the weight, size and number of items as well as the destination.
Rentals: Clients are responsible for the transportation of all rented equipment.
Events: Transportation costs will be determined based on the size of the event.
Reservations, cancellations, returns, exchanges and warranties
Full payment for rental equipment is required at the time of the reservation. A processing fee of $10 will also be charged in the case of new clients. (Please refer to the tab “Payment Options”).
Purchases: No changes can be made to product orders, nor can they be modified.
Rentals: Changes can be made to rental orders up until the moment products are picked up. Cancellations will not entitle the client to a refund, but the amount in question will be credited to the client’s account for a future rental or purchase.
Returns are only possible in the case of new items with a clear manufacturing defect. Products must be returned in their original packaging and will be tested in the client’s presence to confirm the defect in question.
A product may be exchanged for an equivalent item. A fee will be billed if the latter is superior to the original product; should it be of lesser value, the client’s account will be credited for a future rental or purchase.
Please refer to the section entitled “Our Products” for information on our warranty policy.
Online store: All payments must be made by credit card (Visa or MasterCard).
In store or by phone: Acceptable payment options for in-store purchases and telephone orders include debit card, Visa, MasterCard, cash or bank transfer.
To learn more about our privacy practices, should you have any questions, or to file a complaint, please contact us at firstname.lastname@example.org, or by mail at the following address: 321-1, rue Charles-Marchand, Repentigny, QC J5Z 4N8.
Whenever you visit our Web site, certain information is automatically collected with regard to your device; this includes details concerning your Web browser, IP address, time zone and some of the cookies downloaded to your device. Additional information is also gathered when you browse our Web site, including data on the pages or individual products you view, the Web sites or search terms that led to your visiting our site, and information about your interactions with our site. We refer to this automatically collected information as “Device Information”.
This Device Information is obtained with the following technologies:
- Log files track activity on the Web site and collect data such as your IP address, the type of browser you use, your Internet service provider, your referral and exit pages, and your time stamp data (date and time).
- Web beacons, tags and pixels, which are types of electronic files, record information about how you browse the Web site.
In addition, when you make or attempt to make a purchase via our Web site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card number), e-mail address and telephone number. This information, which is collected automatically, is referred to as “Order Information”.
We generally use the Order Information we collect to process orders placed via the Web site (this includes processing payment information, shipping orders and sending out invoices and order confirmations). This same Order Information also allows us to:
- Communicate with you;
- Review orders for possible risks or fraud;
- When consistent with your stated preferences, provide you with information or send you ads regarding our products or services.
We use the Device Information we collect (and more specifically, IP addresses) to protect ourselves from fraud or other possible harm, to improve and optimize our Web site (e.g., by generating analytics about how clients browse and interact with the site) and to evaluate the success of our advertising and marketing campaigns.
We use Google Analytics to better understand how our clients use the Web site. To learn more about how Google uses your Personal Information, please visit https://www.policies.google.com/privacy.
You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Lastly, we are sometimes required to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to protect our rights.
As noted above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising here:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/?c=3&lang=fr.
Please note that we do not change our Web site data collection and usage practices when we detect a Do Not Track signal on your browser.
Our Web site is not intended for use by individuals under the age of 18.
Terms and Conditions
These terms and conditions govern the use of the Web site www.imageetson.ca.
This site is owned and operated by Image & Son.
By using this Web site, you acknowledge that you have read and understood the terms and conditions of use and that you agree to abide by them at all times.
Type of Web site: e-commerce
All content published and made available on this Web site is the property of Image & Son and its creators. This includes, without being limited to, images, text, logos, documents, downloadable files and all other Web site content and elements.
Visitors to this Web site must be at least 18 years old. Users acknowledge that by using our Web site, they attest to being 18 years of age or more. We assume no legal responsibility for misrepresentation of age.
When you create an account on our Web site, you acknowledge that:
- You are solely responsible for your account as well as its security and confidentiality, which includes all associated passwords or sensitive information; and,
- All personal information you provide in conjunction with your account is current, accurate and truthful, and that you will update this information should it change.
We reserve the right to suspend or terminate your account if you use our Web site illegally or violate the acceptable Conditions of Use.
This document governs the sale of goods and services offered on our Web site.
The goods available for purchase include:
- Video tools and equipment
- Used products
The services we offer include:
- Equipment rentals
The goods and services linked to this document are those posted on our Web site at the time you access it, and include all products displayed as being out of stock. All of the details, descriptions and images concerning our goods and services are as accurate as possible. We are nonetheless not legally bound by such information, descriptions or images, given that we cannot guarantee the accuracy of every product or service description displayed. You agree to purchase these goods and services at your own risk.
Purchases made on our Web site can be paid for using the following payment methods:
Credit cards (Visa, Mastercard)
By providing us with your payment information, you are authorizing access to and use of the indicated payment method. By providing us with these details, you are confirming that you authorize us to charge the amount due to the indicated payment instrument.
We reserve the right to cancel any transaction that we believe may be contrary to our Conditions of Use or violate existing laws or regulations.
Services will be billed in full as soon as an order is received.
When you make a purchase on our Web site, you agree and acknowledge that you will provide a valid e-mail and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever it may be deemed necessary. Should we cancel your order after your payment has been processed, you will be refunded the amount paid. You agree that it is your responsibility to monitor your payment method. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.
New products: Manufacturer’s warranty
Used products: 30-day warranty
While Image & Son or one of its employees could potentially be held responsible for a problem arising from use of this Web site, Image & Son and its employees shall not be held responsible for problems arising from the improper use of said Web site.
As a user, you hereby indemnify and hold harmless Image & Son from any and all liability, costs, cause of action, damages or expenses arising from your use of this Web site or your breach of any of the provisions set forth herein.
This document is subject to the applicable laws of Canada and aims to comply with all relevant rules and regulations.
As regards EU residents, this document is governed by the GDPR. In the event of a discrepancy between a provision of this document and the GDPR, the latter shall prevail.
Should any provision set forth in this document prove inconsistent or invalid under the laws in force, these provisions shall be deemed null and void and subsequently withdrawn. Such an occurrence shall not have an impact on any other provisions, which shall, along with the remainder of this document, continue to be valid.
These terms and conditions may be amended from time to time to ensure ongoing compliance with existing laws and to reflect any changes in the management of our Web site and the behaviour we expect from our users. We recommend that users refer to these terms and conditions from time to time to remain apprised of all updates. If necessary, we will notify users by e-mail of changes to these terms and conditions or post a notice on our Web site.
Please contact us should you have any questions or concerns. You can reach us at:
321, Charles-Marchand, suite 1, Repentigny (QC) J5Z 4N8